Customer Complaint Process – Sandii Element Sales Coaching

At Sandii Element Sales Coaching, I value my clients and are committed to providing high-quality coaching and services. If you have a concern or complaint, I encourage open communication and will work diligently to resolve any issues.

Step 1: Raise Your Concern

If you have a complaint, please contact me as soon as possible. You can reach out via:

• Email: Sandii Element
• Phone: 0409 766 694
• Online Form: Use contact form on Contact Me page

Step 2: Acknowledgment

I will acknowledge your complaint within 2 business days of receiving it and provide an estimated timeframe for resolution.

Step 3: Investigation & Resolution

I will review your concern, which may include speaking with relevant parties and gathering any necessary information. I aim to provide a resolution within 7 business days. If additional time is needed, I will keep you updated on our progress.

Step 4: Response & Outcome

Once I have reviewed your complaint, I will provide a response outlining the resolution. This may include:

• A proposed solution or corrective action
• A refund or compensation (if applicable)
• Further discussion or clarification

Step 5: Escalation (If Required)

If you are not satisfied with the resolution, you may request further review. If the issue remains unresolved, you can escalate your complaint to an external body such as:

• Australian Competition and Consumer Commission (ACCC) – www.accc.gov.au
• Consumer Affairs in Your State or Territory

I appreciate your feedback and use it to continually improve our services. Thank you for allowing us the opportunity to address your concerns.